Shipping Policy

SHIPPING RATES

• Delivery Time = Processing Time + Shipping Time

• Orders ship Monday through Friday, most ship within 72H of purchase.
• TheSpaceice is closed on weekends and all major holidays.
• Please allow an additional 3-15 business days of processing time for bespoke product.
• You will receive a shipping confirmation email with tracking information when your tracking number is ready. You may also sign in and track the status of your order through your TheSpaceice account.

2. What shipping carrier do you use?

We partner with major shipping companies like FedEx, USPS and DHL shipping companies to offer the fastest, safest, and most reliable delivery service possible.

Track your package

• After you place your order, we will prepare and ship your package within 2 business days. Tracking information will be automatically sent to all customers via email. Or, if a phone number has been added to your order, a message will be sent via text message. If you do not receive this email, please check your spam folder.

• Please note: During the COVID-19 crisis, we are currently shipping normally and will endeavor to notify all customers of any changes. However, there have been delays in delivery times to certain parts of the world. Please see your tracking for more information.

• If you have any questions about shipping, please send an email to: service@thespaceice.com

4. Duties and Taxes

 • We ship to over 220 countries worldwide! When ordering outside of the United States, it is the recipient's responsibility to ensure that the product can be imported to the destination country/region.

• The recipient is the importer of record and must comply with all laws and regulations of the destination country/region. Recipients of international shipments may be subject to import taxes, duties and charges that are levied upon arrival of the shipment in the recipient's country/region.

• Duties, customs and taxes are non-refundable: therefore, shipments rejected due to unexpected import charges, the total order cost including original shipping charges and any return shipping costs will not be refunded. Customs policies vary from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, this may result in delivery times that exceed our original estimate.

5.NOTES

• Estimated times are provided by the mail carrier and are NOT guaranteed.
• Shipments to Alaska, Hawaii, Virgin Islands, and Puerto Rico may require additional fees and shipping time.
• Lost Packages: TheSpaceice gives mail carriers the entire shipping time frame before taking further actions, at which point we are happy to open a claim with the carrier on your behalf.
• We reserve the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
• For any questions, please contact our customer service Email:service@thespaceice.com.

*TheSpaceice reserves the right to explain the terms of the Shipping Policy.